FARO Phone Greetings Privacy Policy
Information about how FARO Phone Greetings handles data when creating, verifying and generating telephone greetings.
Last updated: 17 August 2026Overview
FARO Phone Greetings allows users to create personalised telephone greetings using AI-generated voices and optional music. To provide the service, certain data required to verify the purchase, manage the generation allowance and generate the audio is processed through Faro Digital Media infrastructure and the external providers described in this policy.
Data processed when using the app
- Greeting text entered by the user.
- Language and voice selected for generation.
- Character count of the generated text.
- Technical App Store transaction identifier used to verify the purchase and associate the included generation allowance.
- Number of generations used and remaining within the included allowance.
- Technical generation result, such as success or failure.
- IP address or other standard technical data required for security, diagnostics and abuse prevention.
Voice generation with ElevenLabs
When a user requests a greeting, the entered text and selected voice are sent to ElevenLabs to produce the audio file. Faro Digital Media uses this service only to complete the request initiated by the user. The generated audio is returned to the app so the user can listen to it, edit it, save it or share it.
App Store purchase verification
FARO Phone Greetings uses Apple-signed information to verify that the app has been legitimately acquired. The server validates that information and uses a technical transaction identifier to apply the included generation allowance. Faro Digital Media does not receive or store the user’s complete payment card details. Payments are processed by Apple subject to Apple’s own terms and privacy practices.
Generation allowance
Each purchase of FARO Phone Greetings includes a limited number of voice generations. The server maintains a counter associated with the technical App Store transaction identifier to record generations used and remaining. This record is used only to apply the included allowance correctly and prevent unauthorised or duplicated use.
Audio files
Generated MP3 files are returned to the app for playback, editing and export. Faro Digital Media does not use generated audio content for advertising, profiling or cross-app tracking. Audio files may be processed temporarily during generation and delivery of the result.
Technical logs
To maintain the service, diagnose errors and prevent abuse, Faro Digital Media may record technical information relating to generation requests, including the technical transaction identifier, character count, selected voice, whether generation succeeded and the client IP address. These records are used exclusively for operational, security, support and service-control purposes.
Storage, retention and deletion
Faro Digital Media retains only information necessary to provide, protect and maintain FARO Phone Greetings, manage the generation allowance, diagnose incidents and comply with applicable legal obligations. Information is retained for as long as reasonably necessary for those purposes. Where legally applicable, users may request access to, correction or deletion of personal data by emailing admin@farodigitalmedia.com.
Sale, advertising and tracking
Faro Digital Media does not sell personal data processed through FARO Phone Greetings. The app does not use greeting content, purchase data or technical logs for behavioural advertising, advertising profiling or tracking users across apps or websites owned by other companies.
Third parties and external services
FARO Phone Greetings uses external services required to provide its functionality. ElevenLabs processes the entered text and selected voice to generate the requested audio. Apple processes the purchase and provides the information required to verify the user’s entitlement to use the app. These providers process information subject to their own terms and privacy practices and, where acting on behalf of Faro Digital Media, must limit processing to providing the relevant service.
Security
Faro Digital Media applies reasonable technical and organisational measures to protect information processed through FARO Phone Greetings, including transaction verification, access controls for internal services and transmission over secure connections. However, no electronic transmission or storage system can guarantee absolute security.
User choices and rights
Where applicable under data protection laws, users may request information about their personal data, correction or deletion, or exercise other applicable privacy rights by emailing admin@farodigitalmedia.com. Certain technical information may need to be retained for a limited period where required for legal, security or fraud-prevention reasons.
Children’s privacy
FARO Phone Greetings is not specifically directed at children. Faro Digital Media does not intentionally solicit personal data from children through the app.
Changes to this policy
We may update this policy if FARO Phone Greetings functionality, service providers, data-processing practices or legal or Apple App Store requirements change. The latest revision date will be shown on this page.
Contact
If you have questions about this privacy policy, wish to exercise a privacy right or need information about FARO Phone Greetings, you can contact Faro Digital Media: