Faro Digital Media Terms and Conditions

Introduction

These Terms and Conditions govern the use of the Faro Digital Media website and the purchase of our web design, development, ecommerce, SEO, maintenance, branding, advertising and related digital services. By requesting, ordering or using our services, you agree to these terms unless different conditions are set out in a written proposal or contract.

Service Provider

The services are provided by Faro Digital Media, an independent digital services business based in Madrid, Spain. You can contact us using the details shown at the end of this page.

Services and Scope

The exact services, deliverables, timetable and price for each project will be described in the applicable quotation, proposal, order confirmation or service agreement. Any work outside the agreed scope may require a revised quotation, additional fees and an adjusted delivery date.

Quotes and Orders

Quotations are based on the information supplied by the client and remain valid for the period stated in the quotation. An order becomes binding when the client accepts the proposal or order and pays any required deposit. We may refuse or cancel an order where information is incomplete, unlawful activity is suspected or the requested work falls outside our capabilities.

Prices, Taxes and Payment

Prices are shown in euros unless stated otherwise. Applicable taxes, including Spanish VAT where required, will be identified before payment. Payment schedules and due dates are stated in the relevant quotation or agreement. Deposits reserve production time and allow work to begin.

• Invoices must be paid by the stated due date.
• Work, launch, transfer of files or ongoing services may be paused while an invoice is overdue.
• Third-party costs such as domains, hosting, licences, advertising spend, premium plugins, stock assets or platform subscriptions are payable by the client unless expressly included.

Client Responsibilities

The client must provide accurate instructions, content, access credentials, approvals and other materials reasonably required to complete the work. The client confirms that it has permission to use all supplied text, images, trademarks, data and other materials.

• Provide requested information and feedback without unreasonable delay.
• Review deliverables carefully and report errors during the agreed review period.
• Maintain secure copies of credentials and notify us promptly of any suspected security issue.

Timelines and Delays

Delivery dates are estimates unless expressly agreed as fixed in writing. We are not responsible for delays caused by late client feedback, missing materials, third-party platforms, hosting providers, force majeure or circumstances outside our reasonable control. Client delays may require the project timetable to be rescheduled.

Revisions and Acceptance

The number and type of revisions included will be stated in the quotation or proposal. Requests that materially change the agreed design, functionality or scope are treated as additional work. Deliverables are considered accepted when approved by the client, placed into live use or not rejected with specific reasons within the agreed review period.

Cancellations and Refunds

Cancellation rights depend on the type of client, the service ordered and whether performance has begun. Where a consumer has a statutory withdrawal right, it will apply in accordance with applicable law. If the client expressly requests that work begin during a withdrawal period, the client may be required to pay for work performed before cancellation and may lose the right of withdrawal once the service has been fully performed.

• Deposits and payments already applied to completed work, reserved time or non-refundable third-party costs may not be refundable.
• If a project is cancelled after work begins, the client must pay for work completed and committed external costs up to the cancellation date.
• Custom digital work that has been completed and accepted is not refundable except where required by law or expressly agreed in writing.

Intellectual Property

The client retains ownership of materials supplied by the client. Unless otherwise agreed, ownership of final project-specific deliverables transfers after all related invoices have been paid in full. Faro Digital Media retains ownership of pre-existing tools, reusable code, frameworks, methods, know-how and third-party materials, while granting the client the rights needed to use the completed deliverables.

Portfolio and Attribution

Unless confidentiality has been agreed in writing, we may identify the client and display non-confidential completed work in our portfolio, case studies and promotional materials. The client may request reasonable restrictions before publication.

Third-Party Services

Projects may depend on third-party products and services such as hosting, domain registrars, payment providers, content management systems, advertising platforms, APIs or plugins. Their availability, terms, prices and performance are controlled by their respective providers. We are not responsible for third-party outages, policy changes, account suspensions or discontinued features.

SEO, Advertising and Results

We apply professional methods and agreed optimisation work, but we cannot guarantee specific search rankings, traffic, leads, sales, advertising approval or commercial results. Search engines, advertising platforms, competitors, market conditions and user behaviour are outside our control.

Maintenance and Support

Support, maintenance, updates, backups and response times are included only where stated in the relevant plan or agreement. Work requested outside an active support plan may be quoted separately. The client remains responsible for renewing services registered in its own name unless we have expressly agreed to manage them.

Warranties and Liability

We will provide the services with reasonable skill and care. To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of data, loss of business opportunity or damage caused by client changes, insecure credentials, unsupported software or third-party services. Nothing in these terms excludes liability that cannot legally be excluded.

Confidentiality and Data Protection

Each party must protect confidential information received from the other and use it only for the relevant project or service. Personal data is handled in accordance with our Privacy Policy and any applicable data-processing agreement.

Suspension and Termination

We may suspend or terminate services for material breach, non-payment, unlawful use, abusive conduct, security risk or failure to provide information needed to perform the service. Amounts due for work completed and committed costs remain payable after termination.

Applicable Law and Jurisdiction

These terms are governed by Spanish law. Any mandatory consumer rights and jurisdiction rules remain unaffected. For business clients, disputes will be submitted to the courts of Madrid unless a different forum is required by law or agreed in writing.

Changes to These Terms

We may update these terms to reflect changes in our services, business practices or legal requirements. The version applicable to a specific order is the version accepted when that order was placed, unless the parties agree otherwise.

Contact Us

For questions about these Terms and Conditions, please contact us:

Email: admin@farodigitalmedia.com

Address: Paseo de la Dirección 161, Madrid, 28039, Spain